AURA Plugins Ltd is a new company taking over Mystery Islands Music plug-in development.
AURA Plugins has more staff to handle support and development of future products.
Read more about AURA Plugins from About -page
Category: Store
Does your prices include taxes / VAT?
No. Our payment processor, FastSpring is handling all of the tax / VAT calculations during the checkout process. You can view the final price in your own currency at checkout and any taxes / VAT applied.
If you have a business, you can input the VAT number during the payment
What payment methods do you accept?
Our payments are handled via FastSpring which is one of the biggest Ecommerce payment gateways used. They have several different options from PayPal to Credit Cards and even Online Banking options for some countries.
Latest addition is Crypto Currency, if that is your thing. We do offer permanent 20% discount on Crypto Payments.
Add some products to cart and see what options you have in the checkout page!
Do you accept refunds?
Generally All sales are final. Since we deliver digital download product, refunds are only given at the discretion of the management. You should download the DEMO first to give it a go and read our guides through properly.
Why is my order payment stuck?
Most likely you haven’t accepted all of our site cookies which are mandatory to process the payment. It is perfectly safe since we don’t sell your data to anyone, ever.
To fix this, cancel your order and place a new order. If its still stuck, try a different browser.
Safari and Chrome works for sure.
If I place preorder for upcoming Editor product, will I have access to BETA version?
Yes. We will provide BETA version as soon as it is ready for testing. Sometimes BETA staging can take a bit longer, but we are on it when pre-order is available.
BETA access is restricted to users who has joinded or Discord server to keep the testing and validation managed
Is the preorder charged upfront or at release date?
Pre-orders are charged immediately. This is a great opportunity for you to save some cash before the product is released and you will get early access to the editor.
Refunds policy applies to pre-orders without exceptions.
What is the best way to contact you?
Fastest way to reach us is via our Discord server. The community is amazing and you’ll get answers almost immediately!
If you want to reach us via regular email, fill the form in contact us page and we will get back to you as soon as possible.
