Do you have a roadmap for future projects?
Yes we do, but we keep the roadmap in our Discord server. You can follow our development and participate the upcoming features in our https://ko-fi.com/auraplugins page and by joining our Discord server.
Knowledge Base forAccess Virus Editor
Documentation
Resources
Frequently Asked Questions
Level: General
How can I review your Product?
Navigate to https://auraplugins.com/my-account/ and login if prompted. Once logged in, you can review products you’ve purchased.
Next, go to https://auraplugins.com/products/ and choose the product you want to review.
Scroll down until you see Reviews tab and you can leave a review there!
Is there a way to support your Development?
Why Editor displays DEMO version after purchasing the license?
You need to download and install FULL version of our Editor in order to register it.
Head down to https://auraplugins.com/my-account/ (login if prompted) – You should see the downloads links once logged in.
- Download the full installer and license.
- Install full version.
- Check license instructions and install license.
- Re-open the Editor to validate the license.
- When validation succeeds, Editor says “Registered” in the top left corner.
Why my DAW crashes when I set MIDI in / out from the editor?
This is usually caused by the fact that your DAW has the MIDI port in use.
Be sure to follow our DAW User Guides to setup your environment properly before setting the MIDI ports.
Start with Setting MIDI Devices guide and follow up with the specific hardware instructions.
Why Editor fails to connect with the hardware?
There are a few reasons why this could happen, so lets make sure everything is right:
- MIDI out from your hardware is connected to your MIDI interface input.
- MIDI out from your MIDI interface is connected to your hardware input.
- Hardware has Global MIDI Channel set as instructed.
- Hardware has Device ID set as instructed.
- Hardware is in Performance / Multi mode (mono timbral and FX Editors excluded).
If all of these conditions are right and the Editor still fails, check the MIDI interface specs to ensure it can handle large SysEx packages which the Editor & Hardware uses to send program data back and forth.
You can open a ticket with our Support Team if you’re stuck.
I think I found a BUG, how can I report it?
You can report any BUGS via our Bug Report form. It is very important to include all of the details that can help us solve the issue.
- Your computer specs
- Your hardware specs
- How we can reproduce the issue
The more information we get from the Bug Report, the easier it is for our team to resolve it.
Updates are not immediate, if another update process is in the works.
Can I transfer my license to someone else when I sell the synth?
No. Editor license fee covers support for one customer only.
Can I use my license on multiple computers?
Yes, as long as the computer is yours. If we get support request made with your license data, your account might be in compromised and opted for permanent removal.
Why Editor says reload license after copying license to right folder?
There are usually two reasons for that:
- Editor has failed to read the license file. Make sure the license doesn’t have any additional extensions ie. “Access Virus Editor.license.txt”. If you see .txt appended, rename the file to “Access Virus Editor.license” and try to validate again.
- Editor has failed to locate the license file. Make sure the license is in the Editor data folder (versions 1.x-2.x):
Macintosh HD/Library/Audio/Presets/Mystery Islands Music/(plugin name)/license.key
Note that new version has a new location AND name for license. License should be placed in /Users/(your username)/Music/AURA Plugins/(“plug-in name”)/”plug-in name”.license
Sample below:
[macOS] ~/Music/AURA Plugins/Access Virus Editor/Access Virus Editor.license
[Windows] ~MusicAURA PluginsAccess Virus EditorAccess Virus Editor.license
