You can report any BUGS via our Bug Report form. It is very important to include all of the details that can help us solve the issue.

• Your computer specs
• Your hardware specs
• How we can reproduce the issue

The more information we get from the Bug Report, the easier it is for our team to resolve it.

Updates are not immediate, if another update process is in the works.

There are a few reasons why this could happen, so lets make sure everything is right:

1. MIDI out from your hardware is connected to your MIDI interface input.
2. MIDI out from your MIDI interface is connected to your hardware input.
3. Hardware has Global MIDI Channel set as instructed.
4. Hardware has Device ID set as instructed.
5. Hardware is in Performance / Multi mode (mono timbral and FX Editors excluded).

If all of these conditions are right and the Editor still fails, check the MIDI interface specs to ensure it can handle large SysEx packages which the Editor & Hardware uses to send program data back and forth.

You can open a ticket with our Support Team if you’re stuck.

This is usually caused by the fact that your DAW has the MIDI port in use.

Be sure to follow our DAW User Guides to setup your environment properly before setting the MIDI ports.

Start with Setting MIDI Devices guide and follow up with the specific hardware instructions.

You need to download and install FULL version of our Editor in order to register it.

Head down to https://auraplugins.com/my-account/ (login if prompted) – You should see the downloads links once logged in.

• Download the full installer and license.
• Install full version.
• Check license instructions and install license.
• Re-open the Editor to validate the license.
• When validation succeeds, Editor says “Registered” in the top left corner.